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March 31, 2020

Dear colleagues,

We continue to take proactive measures and following national guidance, the University’s telecommuting and pay practice guidelines previously communicated will now be extended through April 30, 2020. Please continue to practice social distancing, support each other, and follow our FAQs for additional guidance.

Throughout these weeks, you have been exemplary of our ‘Canes spirit. To support you through these challenging times, I would like to highlight a variety of resources available.

  • MyCareConnection  – UHealth’s new virtual care platform – is now live and available only for employees and their family members of the University of Miami at no charge. Just use your email address, enter the code  Cane2020 and be sure to hit “apply” on the checkout screen. MyCareConnection is available 24/7, 365 days a year, where board-certified doctors and nurse practitioners can diagnose, recommend treatment, and prescribe medication. Providers also are available to evaluate COVID-19 symptoms. Though you may experience longer than usual wait times, there is an option to request a call back. Click here to access MyCareConnection.
  • Virtual Town Halls  – University of Miami leaders and medical experts from UHealth invite the University community to join virtual town hall meetings on Tuesday, March 31 (UHealth faculty and staff), and Wednesday, April 1 (Gables/Marine faculty and staff). Faculty, staff, students and their families are encouraged to submit questions ahead of the town hall and join via  Zoom for a candid and productive conversation. For more information on attending a Virtual Town Hall, click here.
  • Counseling Assistance for Employees  – To help us through these unprecedented times, the Faculty & Staff Assistance Program has organized wellness webinars to help us better deal with these pressures. I encourage you to attend a webinar or visit the  FSAP Working from Home webpage to explore some helpful resources to support your well-being. To register for an upcoming webinar, click here. FSAP also offers consultation and referral services to employees seeking counseling, especially during this stressful time. For more information please contact FSAP at 305-284-6604 or visit  Services are provided Monday through Friday, from 8:30 a.m. to 5 p.m. Employees may also choose to contact Carisk, UM’s mental health insurance plan, at 1-800-294-8642 (available 24/7) for referrals or to be directed to a covered treatment center. Note: The Department of Psychiatry, which offers telehealth sessions, is a covered provider.

Get the latest information on the University’s response, as well as links to resources and frequently asked questions at our dedicated website, For information specifically for the Medical Campus, please visit

Thank you for your continuous dedication and service to your teams during this difficult time. If you have any questions, please reach out to your manager or HR Partner

Thank you.


Mary Harper Hagan

Vice President

Human Resources