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Dear University Community,
There are important changes coming to our Duo multi-factor authentication (MFA) system.
What Is the Change?
Starting Thursday, January 11, 2024, at 11 p.m., if you use any UM Single Sign-On (UMSSO)-enabled applications like email, Blackboard, CaneLink, myUM, or Workday, you'll now encounter the Duo authentication prompt in a different way.
Instead of the Duo prompt appearing within the CaneID login page, it will now open in a dedicated authentication page hosted by Duo at duosecurity.com. This transition to Duo's Universal Prompt is mandated by Cisco, the makers of Duo.
While the look might be different, the Duo Universal Prompt still supports the same range of login options as before, ensuring your login experience remains reliable and secure.
Please note that the way users log in to access UChart or Citrix will not be affected by this change.
Resources and Support
To ensure a smooth transition, our IT Security team is providing comprehensive documentation on the upcoming change. We strongly encourage everyone to leverage the available resources, found here, and learn about the new authentication process.
If you have any questions, or if you need technical support, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.
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