Duo Universal Prompt Launches Tonight!
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Dear University Community,
As a final reminder, starting tonight at 11 p.m., there will be an important update to our Duo multi-factor authentication (MFA) system.
Instead of the Duo prompt appearing within the CaneID login page, it will now open in a dedicated authentication page hosted by Duo at duosecurity.com. This transition to Duo's Universal Prompt is mandated by Cisco, the makers of Duo.
While the look might be different, the Duo Universal Prompt still supports the same range of login options as before, ensuring your login experience remains reliable and secure.
Please note that the way users log in to access UChart or Citrix will not be affected by this change.
Below you'll find a comparison of logging in with the new Duo Universal Prompt and the current Duo prompt:
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Current Duo Prompt
No Longer Available After
January 11, 2024, at 11 p.m.
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Options to Authenticate
Upon arriving at the Duo Universal Prompt screen, you'll first have the option to enter a passcode generated from your Duo Mobile app (available via the App Store or Google Play).
If you prefer to use another authentication method, e.g., a text message passcode, click "Other options" and then select the preferred method to follow the prompts and authenticate.
Within the "Other options" screen, you'll also be able to manage your devices.
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Resources and Support
For more information about Duo MFA, please visit the service page: it.miami.edu/mfa
If you have any questions, or if you need technical support, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.
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