Travel Newsletter - May 2023
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Travel Portal Training
Live Travel Portal Training Available in June
The University of Miami's Concur Travel Portal provides University of Miami travelers with the ability to arrange business travel, including airline tickets, hotels stays, and car rentals. World Travel, the University's preferred travel agency, will be providing live training on the Travel Portal on June 15, 2023 at 11 a.m. Register for training.
University of Miami Travel Management is committed to providing a seamless travel experience. Safe travels!
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Travel Portal Training On-Demand
Are you unable to attend a live Travel Portal training? No problem! Click here or above to watch a quick tutorial on how to book a flight via the Travel Portal.
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Travel Portal Extra
"Unused" airline tickets are a credit to an airline that resulted from canceling a changeable, but non-refundable ticket. Unused tickets will be shown in the profile of the traveler whose name was on the original ticket and, usually, these tickets cannot be transferred to other travelers.
NOTE: All unused airline tickets have an expiration date. Once unused tickets have expired, they cannot be used/redeemed.
To apply unused airline tickets purchased on or after September 30, 2022, please contact World Travel, Inc.:
World Travel Designated Agent Team:
Toll Free: 888-206-6044 (inside the U.S.)
Direct: 610-695-6080 (outside the U.S.)
Email: UMiami@worldtravelinc.com
The University of Miami dedicated team is available during regular business hours from 8:30 a.m.-8 p.m. EST, Monday through Friday (excluding holidays). After regular business hours and on weekends and holidays, travel services are available through World Travel's after-hours service center.
For unused airline tickets purchased prior to September 30, 2022, please contact Travel Incorporated to apply them for future travel:
Travel Incorporated - Travel Agent Assistance:
Toll Free: 888-241-0944 (inside North America)
Direct: 770-291-5187 (outside North America)
Email: UM@travelinc.com
For questions regarding unused Southwest Airlines tickets, purchased prior to September 30, 2022, please contact Southwest Airlines:
Southwest Airlines
Phone: 972-599-1330
Email: colin.roth@wnco.com
If you have additional questions regarding unused tickets, please contact Travel Management at travel@miami.edu.
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Win With Southwest
Southwest Airlines is giving University of Miami travelers the opportunity to win 5,000 Rapid Rewards bonus points! Simply follow these steps to enter for a chance to win:
Ten winners will receive 5,000 Rapid Rewards points each, which can be used towards a future trip! Not a Rapid Rewards member? Click here to enroll.
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AP News Online – May 8, 2023
On May 8, President Joe Biden said his administration will write new regulations that will require airlines to compensate air travelers and cover their meals and hotel rooms if they are stranded for reasons within the airline's control. Read the article here.
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Travel Partner Highlights
The Mayfair House Hotel & Garden, one of UM's newest hotel partners, blends natural beauty with iconic architecture in the heart of the original Coconut Grove!
Offering 179 spacious studios and suites, each room provides guests with a unique look and feel. Rooms feature private outdoor terraces, royal bathroom amenities, 300-thread count Egyptian cotton sheets, 65-inch HD Smart TVs, and more. The hotel also features a rooftop pool and lounge, the Mayfair Grill, and SipSip Calypso Rum Bar! Learn more.
To book your next stay at the Mayfair House, visit our Hotel Discounts page!
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Question: I found a cheaper flight elsewhere. Does World Travel Inc. have those flights or price match?
Answer: When searching for flights, there are a few reasons why the flight online is cheaper than the flight in the portal:
- The flight is found on a ticket aggregator site, such as Priceline, Kayak, or Booking.com. Ticket aggregators will comb through airfare sites, online travel agencies, and booking engines. The results of these fares are prone to dangling lead prices for a few dollars below what they offer once you click through the site, and some misleadingly offer "direct flights," which do stop but do not require you to change plans. These sites may also leave out baggage fees and offer non-refundable and non-changeable tickets.
- The flight found on the airline website is not displaying in the search results in the Travel Portal. The default departure and return time windows are set to plus or minus 2-hours. By expanding the search parameters will yield more flight options on the date of arrival and departure.
If the identical flight found on the airline website is cheaper than the flight offered on the University of Miami Travel Portal, please contact World Travel Inc. for their Low Airfare Guarantee. Prior to booking, if a cheaper airfare is available for your identical itinerary, World Travel Inc. will match the lower airfare or provide a refund of double the difference. Simply send an email to lowfareguarantee@worldtravelinc.com and include a single screenshot that shows the total airfare, where you found it, and a date/time stamp. Please note that requests to match airfare pricing need to be submitted the same business day World Travel confirms the flight reservation.
For more Travel FAQs, visit Travel Portal FAQ home page.
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"A journey of a thousand miles must begin with a single step."
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